Privacy Policy

Introduction

We at Studio Terraforma respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or when you otherwise provide personal data to us via other means (such as over the phone or in person). It will also tell you about your privacy rights and how the law protects you.

Who we are

For the purpose of applicable data protection laws, the data controller is Studio Terraforma, Palma 07014, Mallorca, Balearic Islands, Spain.

The data we collect about you

We only collect personal data when absolutely necessary. The personal data we collect might include your name, email address, postal address, phone number, payment information, and any other information you choose to provide us with.

We collect your personal data when you:

  • Enquire about our landscape design services

  • Book a consultation with us

  • Subscribe to receive landscape design tips and inspiration

  • Contact us with an enquiry or to provide feedback

We also collect technical data when you visit our website, such as your IP address, browser type, operating system, referral source, length of visit, and pages viewed. We only collect this to analyze site traffic and improve our website. We don’t link this to individuals.

How we use your data

We only use your personal data with your consent, e.g. when you contact us directly and provide data voluntarily. We will only use your data to:

  • Respond to landscape design service enquiries

  • Arrange and confirm consultations

  • Provide services as requested by you

  • Send promotional emails or brochures if you opt in to receive them

  • Respond to any comments or complaints you may send us

  • Administer your account, process payments, and fulfil orders

  • Comply with legal obligations.

We only retain your data for as long as necessary to provide services to you and fulfil the purposes outlined in this policy.

Who we share your data with

We never sell your personal data or share it with third parties except if required to do so by law. Data collected by us may be transferred for processing to, and stored at, destinations outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work with us or one of our suppliers. Such staff may be engaged in fulfilling requests for services, technical operations, and more. By submitting your personal data, you consent to this transfer, storing, and processing. We will take all reasonable steps necessary to ensure that your data is treated securely in accordance with this privacy policy.

How we protect your data

We have implemented security measures designed to protect the personal data you provide in accordance with EU privacy laws. These measures include firewalls, SSL connections, pseudonymisation, and encryption. We are committed to ensuring that your information is secure. However, transmission of information via the internet is never completely secure so we cannot guarantee the security of data sent to our site.

Your legal rights under EU law

Under certain circumstances, EU data protection laws give you rights with respect to your personal data including:

  • Request access to your personal data

  • Request correction of your personal data

  • Request erasure of your personal data

  • Object to processing of your personal data

  • Request restriction of processing your personal data

  • Request transfer of your personal data

  • Right to withdraw consent

If you wish to exercise any of these rights, please contact us at info@studioterraforma.com.

You will not have to pay a fee to access your personal data. However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive, or excessive.

We may need to request specific information from you to confirm your identity and ensure your right to access your personal data. This is a security measure to ensure personal data is not disclosed to any person who does not have the right to receive it.

Changes to this privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access our website or provide data to us.

How to contact us

If you have any questions about this policy or the personal data we hold about you, please contact us at info@studioterraforma.com.

Updated: 17, January 2024